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Important Customer Announcements We have important customer updates regarding our leisure centres at Northallerton, Stokesley and Thirsk & Sowerby. Find out more

About us

About us

Everyone at Zest has a passion to get our community physically and mentally active. We always create a friendly and supportive environment for customers and colleagues.


'Inspiring our community to live an active life'

Round image person in swimming class

Our vision provides direction and highlights where we are going.


Working together to enhance the health and wellbeing of the local community.

To deliver a wide range of high quality, accessible and customer focused services.

Round image person being shown to use a treadmill

Our purpose provides the road map for Zest.


We will be...


...honest and transparent in the provision of our services to the commmunity.


...and accountable for our actions as individuals and as an organisation.

Customer focused...

...and committed to providing, and improving on, a high quality customer focused service.


...to all on an equal basis.


...and value our work colleagues and stakeholders.


We will:

Always be approachable, welcoming and friendly.

Be suitably qualified, knowledgeable and professional.

Provide a well-organised and value for money service.

Provide support and motivation for our customers to improve and achieve their goals.

Ensure our equipment and facilities will be clean, safe and well-maintained.

Provide products and services that are easily accessible.

Communicate and listen to customers in a timely manner.

Aim to continuously improve and achieve industry quality standards.